When in its original condition (meaning no sizing, alteration, and/or wear), any in-stock purchase (i.e. not a special order or custom design piece) has a full money back guarantee for up to ten (10) days after the sale or it may be exchanged or returned for store credit up to thirty (30) days after the sale. Gift recipients will be issued a merchandise credit only, no cash refunds. A refund may be subject to a restocking/processing fee of up to 15%. Receipts must accompany all claims.
If a diamond is imported for a requested viewing, pre-payment for shipping and insurance costs of $50 to $500 may be applicable depending on the value of the diamond. If a diamond is purchased, these fees will be deducted from the sale; otherwise it is non-refundable.
Sale Items and Online Purchases
Any item purchased in accordance with a sale or discounted promotion is a FINAL SALE and is not eligible for return or exchange. For online purchase policies and procedures, please refer to our website.
Layaway accounts are set up with a deposit of 20% and an agreed-upon bimonthly payment. Cancelled layaways will be issued a store credit that may be used for future purchase. After 180 days of inactivity with a layaway item, the layaway is forfeited.
Appraisals and Diamond Trade-In
Required appraisals can be issued free of charge for any items purchased at Diamonds Direct. At any time after the initial purchase, any Diamonds Direct solitaire diamond qualifies for trade-in towards another diamond of equal or higher value.
Special Orders and Custom Design
Special order and custom design items are non-returnable and non-exchangeable. Special orders are defined as any non-inventory jewelry, watch, gift item, custom created jewelry, or altered jewelry at customer’s request. A 25-50% non-refundable deposit is required at the time of order. Custom work may require a consultation. On custom orders requiring a wax design, CAD & CAM work, or detailed drawing approval, a minimum fee for the design may be required. Upon approval for the custom piece, the fee will be deducted from the sale; otherwise the fee is non-refundable. Minimum fees are $200 for a 3-dimensional drawing or design and $450 for a 3-dimensional rendering or wax carving/print. Obtaining any artwork belonging to Diamonds Direct will require payment of the aforementioned fees. Any artwork associated with a custom design is the intellectual property of Diamonds Direct.
Eternal Mounting Guarantee
With a recorded inspection every six (6) months from date of purchase, the mounting for your diamond jewelry is guaranteed against all defects of regular wear and tear for its entire lifetime. Damages sustained otherwise or neglect of required inspection will require a charge for repair. This guarantee is separate from our Eternal Diamond Guarantee and Sunshine Cut Guarantee, which are eligible only for qualifying purchases.
Service and Cleanings
Diamonds Direct will perform a basic cleaning and inspection on your jewelry free of charge. If stones fall our during a basic cleaning, there is a resetting fee. Additional charges to repair and replace the cause (i.e. unsuitable prongs, broken stone) will also apply. We recommend this service at least twice a year. More thorough cleanings are available for a fee depending on the service needed. In order to maintain the Eternal Diamond Guarantee, Eternal Mounting Guarantee and Sunshine Cut Guarantee, recorded inspections for warranty purposes must be done every six (6) months from date of purchase.
Eternal Diamond Guarantee (EDG)
EDG protects your Diamonds Direct diamond jewelry purchase from loss, theft, and damage (other than normal wear and tear) for one full year. The EDG promises that Diamonds Direct will replace or repair diamond jewelry for one year from date of delivery. You must fill out an application in order to obtain EDG. Your first year of EDG is free of charge if you apply for EDG during the initial purchase. Every following year, your purchase will be up for inspection and an EDG renewal. The renewal fees correspond with the original purchase amount and, thus, vary from $35 to $105. Items over $6,999 do not qualify for EDG.
Most items available for shipping are in-stock and ready to ship. Exceptions include rings and jewelry that require sizing and special order items (click here for policy page). Most orders for in-stock items begin the order process as soon as your purchase is completed. Your in-stock item will be shipped once the item is located, your payment is approved, and the receiving address is verified.
Standard sizes for most rings are size 7 for women and 10 for men. Some materials, sizes and custom designs must be special ordered from the designer. Requesting Items in any other size may add additional processing time & service charges and may require some additional time for fulfillment. All special orders, styles requiring sizing or non-standard stock sizes, non-stock styles and styles that must be special ordered from the designer require payment when the order is placed.
Once processed, your order will be shipped out and arrive at your designated shipping destination according to the delivery method you selected when you place your order. Upon shipping you will receive an email containing your tracking number.
We are able to ship orders within the United States only. We are unable to ship to a P.O. Box address. A physical street address and a signature upon receipt are required for delivery.
Orders are shipped to your billing address, unless otherwise specified at the time the order is placed. If you will not be home to sign for your order, we can ship your order to your place of work, or another more convenient destination. For security reasons, if you provide an alternate shipping address, you must contact your credit card company to add this address to your account information. Both the billing and shipping address must be verifiable with your credit card company and/or issuing bank.