Services and Repairs
In accordance with Florida law, if any person fails to claim any item left here for repair, cleaning, adjustment, appraisal, or otherwise for one (1) year after such delivery, the store shall have the right to dispose of the item by whatever means we may choose, without incurring liability or responsibility to the owner of the item. When leaving an item, the customer agrees that the approximate values and descriptions of the item(s) listed are correct and agrees that this store, including its employees, accepts no responsibility for the condition or identification of jewelry or stones upon receipt. Items are submitted to this store for repair only and this store will not act as the insurer of the item(s) listed. Responsibility for loss, theft, or damage is accepted by this store only when due to their negligence. Any damage or loss due to this store’s negligence will be limited to the cost to repair or replace the item(s) and will not exceed the value declared. If there is no value declared, it will be assumed that the value is less than $500. The customer is responsible to notify the store at the time of take-in of any pre-existing conditions and/or treatments. Diamonds Direct will not be responsible for treated, created, or enhanced stones or mis-marked metals. LOOSE STONES NOT PURCHASED AT DIAMONDS DIRECT ARE SET AT THE CUSTOMER’S RISK. When a customer chooses the size or work details of a repaired ring against the advisement of our staff and the ring does not fit properly (or the customer chooses to change the design after completion), there will be a fee associated with a reorder, redesign, or resizing if applicable.